Frequently Asked Questions

Expert answers to your skincare and shopping inquiries.

Are your products dermatologically tested?

Yes, every product curated at Skin Pharmacy undergoes rigorous dermatological testing to ensure safety and efficacy for all skin types, including sensitive skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Do you ship internationally?

Yes, Skin Pharmacy ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.