Returns & Exchanges

At Skin Pharmacy, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy on all products, including those that have been gently used. If a formula isn't right for your skin, we are committed to making it right through a simple and transparent exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the products in their original packaging or a sturdy box to ensure they are protected during transit back to our laboratory.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method or issue store credit within 5-7 business days.